All fixes

Find what's happening, then pick your device. Each fix is one job, in big steps, checked against the maker's own help page. You can also browse by device.

Full, slow or stuck

It says it's full

• iPhone or iPad is fullFor: iPhone or iPad
• Android phone or tablet is fullFor: Android phone or tablet
• Windows computer is fullFor: Windows computer
• Mac is fullFor: Mac computer

It's running slow

• Windows computer is slowFor: Windows computer

It's frozen or won't close

• Windows program is frozenFor: Windows computer
• Mac app is frozenFor: Mac computer

Install an update

• Update an iPhone or iPadFor: iPhone or iPad
• Update an Android phone or tabletFor: Android phone or tablet
• Update a Windows computerFor: Windows computer
• Update a MacFor: Mac computer

Hard to see or hear

The words are too small

• Words too small on iPhone or iPadFor: iPhone or iPad
• Words too small on AndroidFor: Android phone or tablet
• Words too small on WindowsFor: Windows computer
• Words too small on MacFor: Mac computer

Hearing aids won't connect

• Hearing aids with iPhone or iPadFor: iPhone or iPad
• Hearing aids with AndroidFor: Android phone or tablet

Won't connect or won't work

Can't get on the internet

• iPhone or iPad won't connect to Wi-FiFor: iPhone or iPad
• Android won't connect to the internetFor: Android phone or tablet
• Windows won't connect to Wi-FiFor: Windows computer
• Mac can't get onlineFor: Mac computer

Bluetooth won't connect

• Bluetooth on iPhone or iPadFor: iPhone or iPad
• Bluetooth on AndroidFor: Android phone or tablet
• Bluetooth on WindowsFor: Windows computer

The printer won't print

• Printer won't print (Windows)For: Windows computer and any printer brand
• Printer won't print (Mac)For: Mac computer and any printer brand
• Print from an iPhone or iPadFor: iPhone or iPad with an AirPrint printer

The TV says No Signal

• TV says No SignalFor: Any TV with a cable box, Roku or other box plugged in

The Roku remote doesn't work

• Roku remote doesn't workFor: Roku players, sticks and Roku TVs

Video calls and photos

Make a FaceTime video call

• Make a FaceTime callFor: iPhone or iPad

Join a Zoom meeting

• Join a Zoom meetingFor: Any phone, tablet or computer

Back up my phone or tablet

• Back up an iPhone or iPadFor: iPhone or iPad
• Back up an Android phone or tabletFor: Android phone or tablet

Back up photos with Google Photos

• Back up photos with Google PhotosFor: Android phone or tablet with Google Photos

Accounts and passwords

I forgot my password

• Forgot my Apple passwordFor: Apple Account (iPhone, iPad or Mac)
• Forgot my Google passwordFor: Google Account (Gmail or Android)

Turn on two-step sign-in

• Two-factor sign-in for AppleFor: Apple Account on iPhone or iPad
• 2-Step Verification for GoogleFor: Google or Gmail account on any device

Can't sign in to Medicare.gov

• Can't sign in to Medicare.govFor: Any phone, tablet or computer

My contacts got mixed up with my spouse's

• Contacts got mixed upFor: iPhone

Share apps and storage with family

• Set up Family SharingFor: iPhone

Scams and strange messages

A pop-up says I have a virus

• Pop-up says I have a virusFor: iPhone, Android or computer

I got a strange text

• I got a strange textFor: iPhone or Android

Strange or junk email

• Strange or junk email in GmailFor: Gmail on a computer

My Facebook was hacked

• Facebook account hackedFor: Facebook, and other email or social media accounts

Faked calls, emails and websites

A call shows a real number I trust

• Call shows a real number I trustFor: Any phone, cell or landline

Someone is calling from my number

• Someone is calling from my numberFor: Any phone, cell or landline

Stop spam and robocalls

• Stop spam calls on iPhoneFor: iPhone
• Stop spam calls on AndroidFor: Android phone with the Phone by Google app

An email looks real but might be fake

• Email looks real but might be fakeFor: Any email, on any device

Friends got weird emails from me

• Friends got weird emails from meFor: Gmail and other email accounts

A website looks real but might be fake

• Website looks real but might be fakeFor: Any phone, tablet or computer

Don't see your problem?

We add new fixes every week. Email [email protected] and tell us what's going on. Never send a password or a code.